Frequently Asked Questions
Everything you need to know before your visit.
Booking & Cancellations
How to book, what we need from you, and how our deposit and cancellation policies work.
Online via our Kitomba booking system at apps.kitomba.com/bookings/ukiyosalon, by emailing office@ukiyo.co.nz, or by giving the salon a call.
Yes. We require a 25% deposit at the time of booking to confirm your appointment. This is credited toward your final bill.
We require 24 hours notice for any change or cancellation. Cancellations within 24 hours are charged 50% of the service. No-shows are charged 100%.
Yes, with at least 24 hours notice. Contact us as soon as possible if your plans change.
Consultations & Colour
Colour work is tailored. Here's how we prepare for your appointment and what to expect on pricing and product.
Yes — a complimentary 15-minute consultation is required for all new colour clients and any first-time balayage, blonde or lightening service.
Our prices reflect a starting point. Final pricing depends on your hair length, density, condition and how much product is required. Your stylist will confirm the price at consultation.
We are proud partners of Wella Professional, Kerastase, Redken, L'Oreal Professional, EVO Haircare and GHD.
Yes, please do. Photos help us understand your goals — though final results depend on your starting hair, condition and history.
Visiting the Salon
Finding us, parking, hours, and how we handle walk-ins.
28 Helwick Street, in the Precinct Building, central Wanaka. Stunning lake and mountain views.
Yes — public parking is available on Helwick Street and surrounding streets. We recommend arriving 10 minutes early.
Monday 9am to 5:30pm, Tuesday and Wednesday 10am to 8pm, Thursday and Friday 9am to 5:30pm. Closed Saturday and Sunday.
We are appointment-based to give every client our full attention. We recommend booking ahead — last-minute spots occasionally come up via Kitomba.
Aftercare & Retail
Keeping your colour looking its best between appointments, and where to find the products we use.
We recommend a colour-safe shampoo and conditioner system, regular bond-strengthening treatments, and a UV protect spray during summer months. Your stylist will recommend the right products at your appointment.
Yes — we stock the full range of Kerastase, Wella, Redken, GHD and EVO retail in salon and online.
Yes. UKIYO is a professional Kérastase salon stockist and we buy our Kérastase directly from L'Oréal New Zealand, so it's genuine NZ stock. Online orders are packed and shipped from our salon at 28 Helwick Street, Wānaka, with free NZ shipping on orders over $75.
For colour clients, every 6–8 weeks for root maintenance. For cuts, every 6–10 weeks depending on your style. Your stylist will recommend a schedule at your appointment.