Terms of service
About these terms
Welcome to Ukiyo Salon. By using ukiyo.co.nz (the "site") or booking a service with us, you agree to the terms below. These terms are governed by New Zealand law.
Using the site
You may browse and purchase from the site if you're over 18 (or have a parent or guardian's permission). Don't use the site to do anything unlawful, misleading, or that could harm another person.
Products, pricing and availability
- We do our best to describe products accurately, but colours, textures and scents may appear slightly different in real life.
- All prices are in NZD and include GST.
- We reserve the right to change prices or correct pricing errors. If a product is priced incorrectly we'll let you know before processing your order.
- Stock is limited — we reserve the right to cancel an order if a product is unavailable (and we'll refund you in full).
Accounts
When you create an account you're responsible for keeping your password secure and for any activity under your account.
Salon bookings and our 2026 booking policy
Service bookings are made through our booking system (Kitomba). Our current salon booking policy (effective 28 April 2026) includes:
- A 25% deposit is taken at the time of booking.
- Cancellations within 24 hours of the appointment attract a 50% fee; no-shows are charged 100% of the service.
- Reminders are sent 72 hours before your appointment.
Full details and any updates are communicated when you book.
Shipping & returns
Shipping details are in our Shipping Policy. Returns and refunds are covered by our Refund Policy.
Gift cards and vouchers
Gift cards and vouchers can't be refunded or exchanged for cash. They are valid for the period shown at purchase.
Content and intellectual property
All images, text, logos and styling on the site are owned by Ukiyo Wanaka Ltd or our brand partners. Don't copy or reuse them without our permission.
Liability
We take reasonable care with your order and with our services. To the extent allowed by law, our liability for anything that goes wrong with a product or service is limited to the price you paid. Nothing in these terms limits your rights under the Consumer Guarantees Act or Fair Trading Act.
Privacy
We handle your personal information in line with our Privacy Policy.
Changes to these terms
We may update these terms from time to time. The latest version always lives on this page.
Contact
Ukiyo Wanaka Ltd — 03 443 1040 — accounts@ukiyo.co.nz